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Don't let Home Depot do any work at your house

ThPantherFan

By ThPantherFan,
in Huddle Lounge

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ThPantherFan Grand Master

ThPantherFan

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We had Home Depot install carpet in our sun-room a couple of years back and a year and one month later, it developed a ridge down the middle of the floor. Now the installation warranty was out, I know, however the amount of pucker in the carpet surely is due to poor installation. I called Home Depot to get this worked out and they refused to send someone out to re-stretch the carpet. They wouldn't even come out and look at it. I have argued back and forth for nearly a year and no satisfaction. I don't think I will have them do any labor for me in the future. The carpet itself is great. The workmanship sucks.

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Davidson Deac II Grand Master

Davidson Deac II

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I let Lowes do a hot water heater install. They hire a local plumbing contractor to do the work, and I was suppose to call him direct if there were any problems. IMO, you should be calling the contractor that did the work, not Home Depot. But in my experience, most contractors will not come out once the warranty runs out, unless you pay them.

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ThPantherFan Grand Master

ThPantherFan

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Home Depot sent them out and I have no idea who did the work. From what I hear carpet usually doesn't bunch up bad unless it wasn't put down correctly. This is bad enough to trip over. I'm just going to fix it myself. I've learned my lesson with box stores and will use my own contractor in the future.

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YourManInAmsterdam Newbie

YourManInAmsterdam

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Home Depot doesn't do the work, subcontractors do. You can also go back to HD to complain, but it may not matter now

If you use the honey rather than vinegar technique, you might be able to find out which subcontractor did the work and talk with them. Talk with the subcontractor and as a means of preserving their reputation, they might come out and take care of it.

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Panthers128 Newbie

Panthers128

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My parents had some work done on their house via Home Depot and a bunch of people who didn't speak English did the work while no one else was there. They did the work wrong and were obviously doing it wrong and my parents couldn't tell them they were doing it wrong.

I told them to buy a English to Spanish dictionary but I think they just said screw it and learned their lesson.

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