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HELP! Screwed by Doubletree!


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What if I cancel Sunday night on this confirmation?

Doubletree Hotel Charlotte-Gateway Village

895 W. Trade Street

Charlotte, NC

United States, 28202

Tel: 704-347-0070

Fax: 704-347-0267

Place or view your Requests Upon Arrival™ order. Select a room upgrade or have snacks, beverages*, extra pillows and/or towels delivered to your room prior to your arrival.

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after making $150 in purchases within two months with the no annual fee Citi® Hilton HHonors Visa® Signature Card. Card benefits let you earn HHonors points faster toward free nights!

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Confirmation Number: 831xxxx5

> Click here to view or edit your reservation.

Name: Steve XXXXX

HHonors® Number: 8417XXXXX07

Arrival Date: 10 Jan 2009

Departure Date: 12 Jan 2009

Check-in Time: 3:00 PM

Check-out Time: 12:00 PM

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Rate Information:

Rate per night: 119.00 USD

Total for Stay per Room:

Rate 238.00 USD

Taxes 36.30 USD

Total 274.30 USD

Total for Stay: 274.30 USD

Includes estimated taxes and service charges.

Tax & Service Charges:

• There is a 7.25% Per Room Per Night tax and a 6.00% Per Room Per Night secondary tax and a 2.00% Per Room Per Night tertiary tax.

Additional Charges:

• Self parking: 10.00/night

Rate Rules and Cancellation Policy:• Your reservation is guaranteed for late arrival.

• Should you need to cancel please contact us before 4PM on 10 Jan 2009 local property time to avoid cancellation penalties.

Room Information:

Rooms: 1

Clients: 2 Adults

Room Type: 2 DOUBLE BEDS NONSMOKING

Preferences: Two Beds; Away From Elevator; High Floor

Your room type preferences have been submitted with your reservation, and are subject to hotel availability.

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About Us

Doubletree® Hotels are distinctively designed properties offering contemporary, upscale accommodations and full-service facilities that provide true comfort to today's business and leisure travelers.

Our Hotel:

. Experience our new Fitness by Precor facility

. Tour the Hotel

. Accommodations

. Hotel Services and Amenities

. Dining

. Groups & Meetings

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* Service of alcoholic beverages is subject to state and local laws. Must be of legal drinking age.

Requests Upon ArrivalTM items are subject to availability.

If you need to MODIFY or CANCEL your reservation, click here.

Any change to the arrival date, departure date or room type of this reservation is subject to the hotel's availability at the time the change is requested and may result in a possible rate change.

Please do not reply to this email. If you have questions regarding your reservation, please contact Hilton Reservations and Customer Care at 1-800-HHONORS (446-6677) , visit us at www.doubletree.com, or email us at [email protected].

For more information, please click here to see all the rules and restrictions applicable to this reservation.

As a benefit to our HHonors members, Hotel Reward reservations can now be booked online by visiting our website at www.doubletree.com.

A listing of all Hilton Reservations and Customer Care phone numbers can be found at:

http://www.doubletree.com/en/dt/feedback/hrwfone.jhtml.

Notice of Confidentiality: This message and any attachments may contain confidential information. If it has been sent to you in error, please reply to advise the sender of the error and then immediately delete this message.

©2008 Hilton Hotels Corporation

Hilton Reservations and Customer Care | 2050 Chennault Drive | Carrollton, Texas 75006, USA

HOLY sh*t it cost that much to get a hotel in Charlotte on game days! Thank God me and my girl stayed at her mom's house when i came to the cards game.

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Wow, I posted on the Huddle. Haven't done that in a while... :P

Wife finally gave you a break from the home improvements eh? :D

As for jacking up the price, a $40 increase isn't exactly "jacking up the price".

Close to 30% right? That's a bit of a jack on a room that slightly over $100. Still, the hotel has every right to do it.

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Dont feel too bad. I just got an email from hotels.com saying that the hotel (Dunhill Hotel) cannot accept my reservation. I made it first thing Monday morning. It was the only hotel that I could find within decent walking distance of the stadium that hadn't sold out. Now its too late to find anything else. Sux that it took them 4 days to email me about it. Guess we'll be driving back Sat night/Sun morning.

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I'd say check in for Saturday, then get up Sunday morning and check out prior to the check out time. It isn't a pre-paid rate.

That's exactly the way to do it. I stay in hotels a lot for work travel, and will overbook when I'm not sure how long I am staying. Just check in on Saturday and check out on Sunday morning, tell them something came up and you need to leave. I have never had a problem with any hotel doing that unless you prepaid for a discount.

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That's exactly the way to do it. I stay in hotels a lot for work travel, and will overbook when I'm not sure how long I am staying. Just check in on Saturday and check out on Sunday morning, tell them something came up and you need to leave. I have never had a problem with any hotel doing that unless you prepaid for a discount.

That's probably would have been the best thing to do. At the time I made the reservation, I could have gotten the room for $79 prepaid. I opted to pay more ($119) to have the right to cancel. Seems the difference is, canceling and modifying. I could not make them understand my point. Look at that. I bout could have prepaid and gotten both nights for what I am paying. Next time I will make reservations for separate nights. Now that I think about it that would be a good idea anyway because the Doubletree is usually cheaper than the others on Sat. night, then higher than the others during the week. As recommended by the hotel industry, I always book as far in advance as possible to save grief and get the best rate. For example, as soon as I get the schedule I book my rooms for the preseason and late games. I also book for Fanfest as soon as it is announced. I do opted for the cancel able unless I know for certain I am going to be there. This procedure has saved me much grief in the past. (Look at the Monday night game against TB. The down town Charlotte Hotels were all booked up. I had a cozy room at the Hilton Garden Inn with a decent rate, booked well in advance.) This is the first time I have had a problem. The cause of all this was TWO nights instead of one. I follow recommended hotel booking procedures and book as well in advance as possible. I do this to get the best rate and insure I have a room.

By following these procedures I have been called an idiot and a whinner. I have been accused of trying to defraud the hotel. Call me an idiot, you probably have not read the thread (and probably not even this post.)

Call me a whinner, hey, send me $40 and I will act like none of the has ever happened. Accuse me of defraud, I used the RECOMENDED procedures of the Hotel industry. They recommend this because it insures that I have a room at the best rate, and it gives the hotel an idea of what is going on.

I have spent much money on food, hotels and ballgames in Charlotte. That is due entirely to the Carolina Panthers and the fine hospitality industry. Although has gotten deep into my pocket at times, I have never left Charlotte thinking that they did not try to make it worth my $$$.

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