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HELP! Screwed by Doubletree!


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Doubletree upped my rate AFTER I had reservations. I think I can get reservations at another hotel further out (all close by are booked). I just don't want to walk 10 blocks after the game. Any suggestion? Any public or private transportation available after the game?

I will never stay at the Hilton family again. I have been staying with them for around 5 nights a year since I acquired my PSLs in '02.

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Do you have your confirmation email? They shouldn't be able to do that.

I made reservations for sat and sun way ahead of time. Now, when I try to cancel sun night they up the nightly rate $40. I tell you , I am through with them! Next time I will make a reseverations for each night. Next time will be with Holiday Inn or Westin. I will pay more to stay with someone that has not screwed me. I only have a few prequirments. Clean room, remote control that works, soap and shower and oh yea, NOT BEING SCREWED!

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If you have a confirmation and the price is listed then they cant jack the price up.

What if I cancel Sunday night on this confirmation?

Doubletree Hotel Charlotte-Gateway Village

895 W. Trade Street

Charlotte, NC

United States, 28202

Tel: 704-347-0070

Fax: 704-347-0267

Place or view your Requests Upon Arrival™ order. Select a room upgrade or have snacks, beverages*, extra pillows and/or towels delivered to your room prior to your arrival.

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Earnings Style:

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Earn 15,000 HHonors points

after making $150 in purchases within two months with the no annual fee Citi® Hilton HHonors Visa® Signature Card. Card benefits let you earn HHonors points faster toward free nights!

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Click here to learn more and book your next trip or reward.

Confirmation Number: 831xxxx5

> Click here to view or edit your reservation.

Name: Steve XXXXX

HHonors® Number: 8417XXXXX07

Arrival Date: 10 Jan 2009

Departure Date: 12 Jan 2009

Check-in Time: 3:00 PM

Check-out Time: 12:00 PM

--------------------------------------------------------------------------------

Rate Information:

Rate per night: 119.00 USD

Total for Stay per Room:

Rate 238.00 USD

Taxes 36.30 USD

Total 274.30 USD

Total for Stay: 274.30 USD

Includes estimated taxes and service charges.

Tax & Service Charges:

• There is a 7.25% Per Room Per Night tax and a 6.00% Per Room Per Night secondary tax and a 2.00% Per Room Per Night tertiary tax.

Additional Charges:

• Self parking: 10.00/night

Rate Rules and Cancellation Policy:• Your reservation is guaranteed for late arrival.

• Should you need to cancel please contact us before 4PM on 10 Jan 2009 local property time to avoid cancellation penalties.

Room Information:

Rooms: 1

Clients: 2 Adults

Room Type: 2 DOUBLE BEDS NONSMOKING

Preferences: Two Beds; Away From Elevator; High Floor

Your room type preferences have been submitted with your reservation, and are subject to hotel availability.

--------------------------------------------------------------------------------

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Doubletree® Hotels are distinctively designed properties offering contemporary, upscale accommodations and full-service facilities that provide true comfort to today's business and leisure travelers.

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. Accommodations

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If you need to MODIFY or CANCEL your reservation, click here.

Any change to the arrival date, departure date or room type of this reservation is subject to the hotel's availability at the time the change is requested and may result in a possible rate change.

Please do not reply to this email. If you have questions regarding your reservation, please contact Hilton Reservations and Customer Care at 1-800-HHONORS (446-6677) , visit us at www.doubletree.com, or email us at [email protected].

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A listing of all Hilton Reservations and Customer Care phone numbers can be found at:

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Hilton Reservations and Customer Care | 2050 Chennault Drive | Carrollton, Texas 75006, USA

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I think if you make changes to your reservations, they can do that. It's usually in the fine print...which I didn't bother to look at - too long.

edit - just read the fine print - yep - they can do it and they notified that they can do it. Just don't change your departure date.

Any change to the arrival date, departure date or room type of this reservation is subject to the hotel's availability at the time the change is requested and may result in a possible rate change.

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Any change to the arrival date, departure date or room type of this reservation is subject to the hotel's availability at the time the change is requested and may result in a possible rate change.

That's it right there. Your nightly rate may not actually be the $119 but one night more and one night less, so they spread it out to be the same amount per night. All hotels have that rule.

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Call the hotel direct and talk to a guest service rep. Tell her/him what you want and your rate and be sure to get a name. They can lock you in at the desk, just be nice to them. If the first one doesnt work, call back and speak with someone else till you get what you want.

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