ISP Questions?

[cardiackat88.]

Big questions for those of you with modem issues and/or hearing the problem is allegedly not on the ISP end:

1) Are you using the router/modem provided by the ISP, or are you using your own? Also, are you using any of your own WiFi routers as extenders, or using a WiFi router connected to the ISP's modem?

When I worked for Suddenlink, sometimes this was a hard conversation to have with a customer when performing a trouble call. If the equipment was not provided by Suddenlink, there was not much the technicians could do to work on a customer owned router/modem/extender.

2) Do you have (or someone who owned the house in the past have had) Dish/DirectTv? The companies with dishes are notorious for placing diplexers (a dish specific device similar to a splitter) in the most random of places throughout the cable lines. This causes major problems with the Signal to Noise ratio, and can also cause the line to randomly throttle its acceptable transmission levels.

If you don't want to crawl under your house to inspect the lines for this, it is also highly common for these diplexers to be behind the socket where the coaxial runs into.

3) Not a question, but a statement. Amplifiers don't fix much. Signal boosts are more beneficial to devices that don't require a transmit threshold. So, if an amp is being used to boost internet, the science behind that is flawed. Each line should be tested for suitable transmit levels, and the line that has the threshold for that device is the line that should be used. Amplifiers are used more for regular cable tv, without any type of digital medium (such as a channel box) and is more for analog usage. Having the wrong trans levels for internet causes it to bump off sporadically and give intermittent problems.

 

[Moose Hoover]

if you have a dual band router, try switching to the 5 ghz band

[logic1977]

On 9/3/2020 at 7:36 AM, Jeremy Igo said:

If you can get AT& T instead you will have dedicated bandwidth and not have to share with neighbors. 

the trade off being AT&T has some of the worst home routers and firewall policies, but the network rarely goes down

[d-dave]

10 hours ago, logic1977 said:

firewall policies

What kind of policies?  Like data collection and privacy concerns?