Oh DeAngelo....

[TN05]

Just now, Bronn said:

GJ DeAngelo... you sure showed him...

DeAngelo didn't ask him to be fired. He could have gone to the manager and complained (and gotten him fired), or not tipped. He didn't tip, and the moron decided to try and shame him on social media. This is on the waiter.

[TN05]

1 minute ago, Bronn said:

"customer is always right" mentality is terrible...

Oh, I absolutely agree there. I worked in service for about a year. All it does is encourage awful customers

[Bronn]

Just now, TN05 said:

DeAngelo didn't ask him to be fired. He could have gone to the manager and complained (and gotten him fired), or not tipped. He didn't tip, and the moron decided to try and shame him on social media. This is on the waiter.

Partially, but only on account of the original poor service. If DWill would have done the human thing and overlooked someone's bad day, the waiter probably wouldn't have felt the need to speak out.

[g5jamz]

41 minutes ago, SmokinwithWilly said:

There are only certain restaurants that my wife and I go to and we have our regular servers we ask for by name. My normal tip is usually between 20-30% and I get exceptional service for being a regular. 

I've never figured out yet why I should pay a server $5 instead of $2 because I ordered a steak instead of chicken. The server performed the exact same service. Pick up the plate, carry it to the table, put it down. I've always thought that servers should be paid hourly, not by tips. 

I'd love a reasoned explanation on that as well.  For the record, I think the tip as a part of your wage from the restaurant is a farce.  You should get your salary.  Tip is what I feel you value-added to the experience. I tip at least 20%...more if they earn it. 

[TN05]

Twitter assholes are out

[frash.exe]

8 minutes ago, Khyber53 said:

Yep, reasonable tipping policies. I'm here all week, try the fish.

Really, what's your policy or do we just stick to places with a drive thru and a clown?

I wouldn't call it a policy as much as I'd call it a philosophy. Policy sounds more like bureaucratic jargon to me.

While I'm at a restaurant I'm happy to begin with that I'm not expected to:

1. Clean up after myself

2. Wash my own dishes 

3. Unclog a toilet that I may have clogged

4. Get up to get my own anything

I tip a minimum of 18%. More of a percentage if I see the restaurant has all of a bartender, hostess, and bus. There may even be a food runner the server has to tip out to. A lot of times the service at a restaurant is "bad" simply because they're understaffed and the servers that happen to be working there are overloaded with requests. If you really think tipping is optional then you either

a) think that restaurants should be footing the bill for the server's wages (in which case your french dip is going up by 4 dollars easy) 

or

b) think that servers deserve to be bottom feeders living in the filth of a trough simply because of what they do for a living. i.e., you think you're better than them and that they need to pamper you to squeeze out a tip that's on par with a living wage. 

Should I encounter bad service I don't take it personally because I don't have a persecution complex. Also it's not an entitlement to do that in spite of poor service. I've been on the other side of that window and I've seen people be verbally abused and mistreated by both customers and management, I've been verbally abused by both, mostly simply because you have no leverage as a server. People know they can walk in a restaurant and bully the staff so they do it when they feel like it. The management bullies the staff because poo rolls downhill.

I've had to pick up tables beyond my capacity that I had no choice in, I had to do a lot of stuff in the context of a foodservice job that didn't help me get better tips because it took time away from my customers but I had to do it. And not because I was an extraordinary server with a passion for hospitality. It's just standard bs that everybody would have to deal with. So I don't assume anything if the waiter doesn't check my table.

[CPantherKing]

44 minutes ago, Bronn said:

This is agreeable under the understanding that you make the conscious decision to go out and pay for a sit-down meal and be waited on, and that that type of service comes with the understanding that 15%, even if some people stick to 20%, is a justifiable extra expense for the standard service.

Otherwise, stick to the drive-thru.

What you make is irrelevant because you are making the decision to go out and be a patron of such service.

Being a patron. You said it. Understand what a patron is in business. They are giving financial support to your business. The employees are an extension/representative of that business. Patronage is an exchange, and both ends of the exchange must be met. Do not expect service without paying, and do not expect payment without service. Why is this so difficult to understand? It is a relational and not an individual issue.

This is simple. The restaurant provides value and the patron reciprocates by matching the provided value with economic support. If you provide exceptional service, you get an exceptional tip. If you provide crap service, you get a crap tip.

Every customer that comes through that door has the inherent right to walk out that door at any time. It is the server's responsibility to make them stay by providing value to that patron. The patron always determines the value. You can put a price on it of $100, but if the patron does not see $100 in value, they are obliged to counter through their actions. Provide the value and you will be fine.

It is always on the provider and not the patron. Anyone who thinks otherwise is being taken advantage of in business. The patron determines the price and the provider agrees to the exchange. There is a reason you do not take money up front without the assurance of a refund. Try taking money and tips up front for services and food without giving the patron assurance of getting their money back - no refund policy. You will not be in business very long. The market will not allow it.

In business as well as life, you are always competing for market share. What do you think you are doing at this moment by trying to acquire other's attention?

[frash.exe]

32 minutes ago, CPantherKing said:

Just curious. Are you a millenial?

Are you a shitposter?

[frash.exe]

35 minutes ago, CPantherKing said:

Yes. It is your job to connect with your customer and discover their needs.

The crap capitalism is the server who is trying to push multiple tables to line their pocket and sacrificing the customer's experience in the process.

Oh boy let me tell you about those servers lining their pockets with your money at work, and then taking the bus back to their one room roach infested flat that somehow costs 960 dollars a month

[CPantherKing]

1 minute ago, frash.exe said:

Are you a shitposter?

Well you are making exchanges with me. So, apparently you find value in them. The direction to which you value your time is not in my power, but I do know you find value in it at this moment.

[R0CKnR0LLA]

I understand leaving a bad tip if there's bad service, regardless of how much money you make.

I also know there are people that never tip worth a damn and look for any minor excuse to justify it, even though it's something they do ALL the time.

[Khyber53]

18 minutes ago, Bronn said:

Partially, but only on account of the original poor service. If DWill would have done the human thing and overlooked someone's bad day, the waiter probably wouldn't have felt the need to speak out.

I'm not sure anyone said the server was having a bad day. Who knows? They may just be bad at what they do. Publicly calling out a customer that drops $100+ on a meal at your restaurant for being cheap with the tip because he is famous is a really justifiable way to get fired.

[CPantherKing]

1 minute ago, frash.exe said:

Oh boy let me tell you about those servers lining their pockets with your money at work, and then taking the bus back to their one room roach infested flat that somehow costs 960 dollars a month

They need to increase their value and then leverage their value.

Life will have its poo moments for everyone. You have to invest wisely during those poo moments. Do not miss your opportunities, and if your time has a greater value than the work you are doing then do more with your time and less with the crap work you are receiving.

If someone chooses to place their time on living in a roach infested house for 12+ hours a day, then I would tell them there are better ways to invest your time for the next 2 to 3 year struggle.

[frash.exe]

1 minute ago, CPantherKing said:

Well you are making exchanges with me. So, apparently you find value in them. The direction to which you value your time is not in my power, but I do know you find value in it at this moment.

Don't flatter yourself. I highlight bad posts like yours so anybody lurking understands that you have no wisdom to impart.