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Oh DeAngelo....

Soul Rebel

By Soul Rebel,
in Carolina Panthers

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CPantherKing Grand Master

CPantherKing

Posted
Posted
2 minutes ago, frash.exe said:

image.jpeg

What kind of commentary is this? If a customer was unaware of the pico de gallo, then they can return the dish and opt not too pay. It is up to the business to communicate with the customer and make sure all their needs are met with each transaction. Poo communication is not the customers fault. The customer is not taking their business to your place so they can work. You provide an experience, and any part of that experience that is poo is on the business - not the customer. There is plenty of competition to take their money and all their friends money who can out perform your poo service.

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frash.exe Apprentice

frash.exe

Posted
Posted
6 minutes ago, CPantherKing said:

Teach your children the value of rejection in business. Complaining about it and calling the person out who rejected you (in this case with a tip) will not get you anywhere. Now creating a dialogue and listening to why they rejected you and then correcting it will go a long way to establishing value for yourself and your business.

I would teach my children things like empathy and what true, non-fallacious virtue is and why it has everything to do with how you treat other people, but that's just me

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CPantherKing Grand Master

CPantherKing

Posted
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Just now, frash.exe said:

I would teach my children things like empathy and what true, non-fallacious virtue is and why it has everything to do with how you treat other people, but that's just me

That is exactly what you need to say to that server.

What happens when you show little to no empathy to a customer? Is the customer expected to pay you for a broken product or incomplete service because you did a crap job and they should just be a good person?

If you are not getting the reaction from others that you want, then it is your empathy towards others that needs to be the focus.

Also, make sure your kids understand the value of rejection.

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frash.exe Apprentice

frash.exe

Posted
Posted
6 minutes ago, CPantherKing said:

What kind of commentary is this? If a customer was unaware of the pico de gallo, then they can return the dish and opt not too pay. It is up to the business to communicate with the customer and make sure all their needs are met with each transaction. Poo communication is not the customers fault. The customer is not taking their business to your place so they can work. You provide an experience, and any part of that experience that is poo is on the business - not the customer. There is plenty of competition to take their money and all their friends money who can out perform your poo service.

Yea okay. I suppose the servers need to know if the customer has a gluten allergy without an FYI as well because CAPITALISM

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CPantherKing Grand Master

CPantherKing

Posted
Posted
1 minute ago, frash.exe said:

Yea okay. I suppose the servers need to know if the customer has a gluten allergy without an FYI as well because CAPITALISM

Yes. It is your job to connect with your customer and discover their needs.

The crap capitalism is the server who is trying to push multiple tables to line their pocket and sacrificing the customer's experience in the process.

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Khyber53 Grand Master

Khyber53

Posted
Posted
57 minutes ago, Bronn said:

But there are often variables at play that negate their ability to provide service by each person's standards...

People should be able to make rent payments, and earn a living wage, in the service industry. You don't know why these people ended up here, nor the things in their lives that have contributed to this level of employment.

Therefore, you should do the right, human, thing and have a little empathy towards your fellow man.

How much excess do you have in your personal lives that you can't put a little aside and pay for someone to wait on you, even if you don't consider their services to be up to par?

Sure, folks working should be able to make rent payments, etc... It just shouldn't be a huge social contract that when you bring me a plate of spaghetti, I need to leave you a tip larger than I make in the same amount of time. I mean really, we're having a dinner here, not fixing a Land Rover or snipping out a bad appendix. It's just a meal.

Still, shouldn't be a cheapskate, but really let's not get out of hand with what we tip or what we expect.

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Bronn Contributor

Bronn

Posted
Posted
1 minute ago, Khyber53 said:

Sure, folks working should be able to make rent payments, etc... It just shouldn't be a huge social contract that when you bring me a plate of spaghetti, I need to leave you a tip larger than I make in the same amount of time. I mean really, we're having a dinner here, not fixing a Land Rover or snipping out a bad appendix. It's just a meal.

Still, shouldn't be a cheapskate, but really let's not get out of hand with what we tip or what we expect.

This is agreeable under the understanding that you make the conscious decision to go out and pay for a sit-down meal and be waited on, and that that type of service comes with the understanding that 15%, even if some people stick to 20%, is a justifiable extra expense for the standard service.

Otherwise, stick to the drive-thru.

What you make is irrelevant because you are making the decision to go out and be a patron of such service.

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