Amazon... great customer service or....

[Ja Rhule]

I buy almost everything on Amazon and one thing I noticed, if something happens to my order... if it delayed 1 day or longer, Amazon sends me a replacement order for absolutely free and I usually end-up receiving both orders on the same day.  And it's not small, cheap things...  They even sent me an order worth $250 for absolutely free (I received the original and replacement orders the same day).  And they never ask you to send anything back...  I ordered wireless modem worth $100 that was supposed to be delivered yesterday and I feel bad so I asked them to just update me on the status and instead they informed that replacement order was shipped for absolutely free.

My question is....  Why does Amazon do something like that?  Is it because of 2-day shipping guaranteed?  I get more free poo annually from Amazon than I pay for membership fees.

[Paa Langfart]

And that is another reason why amazon has been in business for 20 years and still doesnt make a profit - and fools keep buying thir stock - a bit like the bogus tesla.  Sooner or later they will both go bust.

[DirtyMagic97]

lol...someone's case study in intro to business has made them an expert.

[PandaPancake]

How do you always have stuff late? I live 60 miles from a grocery store and my stuff is never late. Except during that flood.

[PandaPancake]

So yeah, the customer has a 3,000 dollar item and their money because of Amazon's incompetence.

Suck my D Amazon. 

What are you selling on Amazon?

[Zaximus]

Musical instruments. In this case a 3,000 dollar Ludwig USA made Jazz kit.

Yeah,  ARSEN says thank you for that.

 

I bet in the contract your company agreed to with Amazon it states how this works?

[PandaPancake]

Musical instruments. In this case a 3,000 dollar Ludwig USA made Jazz kit.

I need a cello if you sell those 

[Cary Kollins]

I bought shoes that needed to be returned. Amazon refunded the money but didn't ask for the shoes back until a few weeks later. They said if I didn't send it back they would charge my cc again.

 

 

[Scrumtrilescent]

I've never had a problem as an end consumer, even for products that were out of the return period.  

[CCS]

Amazon's customer service is awesome. It's like they just don't give a fug about money.

[KSpan]

Amazon's customer service is awesome. It's like they just don't give a fug about money.

They give more than a few fugs - they just take it from the sellers. They also know that people come back again and again and again, so spotting folks some goodwill keeps loyalty high.

I personally buy next to nothing from Amazon and haven't really found their prices to be all that great compared to local places around me, though I can't comment on customer service.

[thefuzz]

They give more than a few fugs - they just take it from the sellers. They also know that people come back again and again and again, so spotting folks some goodwill keeps loyalty high.

I personally buy next to nothing from Amazon and haven't really found their prices to be all that great compared to local places around me, though I can't comment on customer service.

I use Prime Pantry weekly, and order almost everything that I need for day to day life off of Amazon.

 

Anything to keep me from having to go to Wal Mart.