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Thanks for nothing customer service rep.

Doc Holiday

By Doc Holiday,
in Huddle Lounge

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Doc Holiday Veteran

Doc Holiday

Posted
Posted

So with my job I get paid on the 1st and the 15th of every month, but all my bills come out between the 1st and 13th, I've just spent the last two hours trying to change the billing date for 2 of my biggest bills from the 12th and 13th to the 15th, 2-3 days in billing change date.  Here I am thinking, no biggie both auto draft payments were coming in before the due dates on both being after the 15th. but nope, one rep said I'd have to call my bank and set up a different auto draft system separate from the one set up through the company(please note that the payment would not be late, they just don't have an alternate date available to set up for auto-draft. and the other said they couldn't change it because it requires a 1 week buffer between auto draft and due date.

 

2 hours wasted for nothing

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